> ## Documentation Index
> Fetch the complete documentation index at: https://docs.levelset.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Levi settings

> See which roles can use Levi, whether Slack is connected, and where the information Levi answers from is kept

Levi settings shows how Levi, the assistant built into Levelset, is set up in your organization: which roles can use it, where people can ask it, and the places it answers from. It is a read-out. Nothing on this page changes Levi; most lines point to where that thing is managed. To ask Levi something, see [Ask Levi](/levi/overview).

Open **Levi > Levi settings** in the sidebar. The page has up to three sections, **Who can use Levi**, **Where it works** and **What it reads**, and you see the ones your role allows. [Who can do what](#who-can-do-what) names the permission behind each.

## See who can use Levi

Say a Team Lead (use your own role names) tells you they can't find Levi. **Who can use Levi** lists your organization's roles whose permission level includes Levi > Use Levi, the permission that lets someone ask Levi on the dashboard and in Slack. A **permission level** is the set of things everyone in a role can do. If Team Lead isn't listed, nobody in that role on the role's own level can use Levi. "No role's default level includes it yet." means no role has it.

Some people are on a level of their own instead of their role's, such as a **custom level** (a permission level made for particular people), so what they can do can differ from their role's line. When anyone is, the section says so and names **Team & Access > Access**, where each person's level shows.

Click **Manage roles in Team & Access** to open the **Roles** tab, where a role's permissions are changed. How to add a permission to a role is on [Roles](/team/roles).

## Check where people can ask Levi

**Where it works** lists the two places. **The dashboard** is the **Ask Levi** bar along the bottom of most pages. **Slack** is your organization's Slack workspace, once it is connected; if the Team Lead would rather ask there, see [Ask Levi in Slack](/levi/slack).

If your role can open **Organization > Set up > Integrations**, the Slack line also shows **Connected to** and the workspace's name, or **Not connected**, and clicking **Slack** opens Integrations, where Slack is connected. See [Integrations](/organization/integrations).

## See what Levi answers from

**What it reads** lists the places your team keeps the information Levi answers from. Levi answers from what is there, so when an answer is out of date, fix it at the source: if Levi gives the wrong closing time, the store hours need changing, not Levi. Click a place to open it.

| Place | What it holds | Clicking it opens |
| - | - | - |
| Documents | Handbooks, policies and other files your team uploads | **Levi > Documents**; see [Documents](/documents/overview) |
| Learning channels | The Slack channels Levi learns from | **Organization > Set up > Integrations**; see [Let Levi learn from a Slack channel](/organization/integrations#let-levi-learn-from-a-slack-channel) |
| Debriefs | Shift debriefs, set up in Forms | **Workflows > Forms**; see [Forms](/forms/overview) |
| Store hours | When each store opens and closes | **Organization > Set up > Store details**; see [Store details](/organization/store-details) |
| Position descriptions | What each position does | **Performance > Set up > Positions and ratings**; see [Positions and ratings](/positional-excellence/settings) |

A place is listed only if your role can open its page and your organization has that part of Levelset, so your list can be shorter than someone else's.

## Who can do what

The page itself opens for anyone whose role holds Levi > Use Levi or Roles > View Roles, in an organization whose plan includes Levi.

| If you notice this | The permission behind it |
| - | - |
| Levi settings says "Your permissions do not cover Levi settings." | Levi > Use Levi or Roles > View Roles |
| No **Who can use Levi** section | Roles > View Roles or Permissions > View Permissions |
| **Team & Access > Access** in that section is plain text, not a link | Access > View Access |
| **Slack** is plain text with no connection status | Forms > Edit Forms |
| No **Documents** under **What it reads** | Documents > View Documents |
| No **Learning channels** | Forms > Edit Forms |
| No **Debriefs** | Forms > View Forms |
| No **Store hours** | Organization > View Store and Organization Details |

If you're missing something here, ask whoever manages roles in your organization to turn it on. See [Roles](/team/roles).

## Common questions

<AccordionGroup>
  <Accordion title="A role is listed, but someone in it still can't use Levi.">
    They are probably on a level of their own that doesn't include Levi > Use Levi. Their level shows on the **Access** tab of **People > Team & Access**; ask whoever manages roles in your organization to change it.
  </Accordion>

  <Accordion title="Slack shows Not connected.">
    Your organization hasn't connected Slack, or it was disconnected. Whoever manages integrations connects it; see [Set up Slack](/organization/slack-setup).
  </Accordion>

  <Accordion title="The page shows a notice about your plan instead.">
    The notice "Levi AI is not part of your plan" means your organization's plan doesn't include Levi. See [Ask Levi](/levi/overview#who-can-do-what).
  </Accordion>
</AccordionGroup>
