> ## Documentation Index
> Fetch the complete documentation index at: https://docs.levelset.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Submit Ratings

> Step-by-step guide to rating team members

# How to Submit Ratings

This guide shows you how to submit positional ratings for your team members.

## Before You Start

### Who Can Submit Ratings?

Your ability to submit ratings depends on your role:

* **Leadership roles** can typically rate any position
* **Supervisory roles** can rate positions they oversee
* **Role mapping** in settings determines exactly who can rate what

If you can't see a position in the rating form, check with your administrator about your role permissions.

### When to Rate

Rate team members when you observe them working in a position. Good times include:

* During or after a shift you supervised
* After watching them handle a rush period
* When you notice significant improvement or issues

<Tip>
  Rate regularly! The more data points, the more accurate the averages become.
</Tip>

## How to Submit a Rating

<Steps>
  <Step title="Open the Rating Form">
    Access the rating form through the mobile app or by navigating to the ratings submission page.
  </Step>

  <Step title="Select the Position">
    Choose which position you're rating from the dropdown. You'll see a description of the position to confirm you selected the right one.
  </Step>

  <Step title="Select the Employee">
    Choose the team member you're rating. Only employees assigned to work in that area (FOH or BOH) will appear.
  </Step>

  <Step title="Rate Each Criterion">
    For each of the 5 criteria:

    1. Read the criterion name and description
    2. Think about specific examples you observed
    3. Select your rating:
       * **1 (Not Yet)** - Still developing this skill
       * **2 (On the Rise)** - Making progress
       * **3 (Crushing It)** - Consistently excellent
  </Step>

  <Step title="Submit">
    Review your ratings and click **Submit**. The rating is saved immediately.
  </Step>
</Steps>

## Rating Guidelines

### Be Consistent

Apply the same standards to everyone. A "3" should mean the same thing for every team member.

**Ask yourself**: If two people performed identically, would I rate them the same?

### Be Specific

Base your rating on specific behaviors you observed, not general feelings about the person.

**Instead of**: "They're a good worker"\
**Think about**: "Did they complete orders quickly? Were they accurate? Did they engage with guests?"

### Use the Full Scale

Don't default to all 2s. Give 1s when performance needs work and 3s when it's truly excellent.

* **1** = They're not meeting expectations yet
* **2** = They're doing okay, room to grow
* **3** = They're exceeding expectations

### Rate What You Saw

Only rate based on what you actually observed. If you didn't see someone work in a position recently, don't rate them.

## Common Situations

<AccordionGroup>
  <Accordion title="The employee is having a bad day">
    Rate what you observed. One lower rating won't significantly impact their average because Levelset uses rolling averages of the last 4 ratings.
  </Accordion>

  <Accordion title="I want to change a rating I submitted">
    You can't edit submitted ratings. If you made a significant error, contact your administrator.
  </Accordion>

  <Accordion title="An employee isn't appearing in the list">
    Check that:

    * They're assigned to the correct FOH/BOH area
    * They're marked as Active in the roster
    * You're looking at the right position
  </Accordion>

  <Accordion title="I can't see a position I should be able to rate">
    Your role may not have permission for that position. Check with your administrator about Role Mapping settings.
  </Accordion>
</AccordionGroup>

## What Happens After You Submit

* The rating is saved immediately
* It's included in the employee's rolling average (last 4 ratings)
* It appears in the Positional Excellence dashboard
* Leadership can see all submitted ratings

## Best Practices

<CardGroup cols={2}>
  <Card title="Rate Often" icon="calendar-days">
    Submit ratings regularly to build meaningful data over time
  </Card>

  <Card title="Be Fair" icon="scale-balanced">
    Apply the same standards to all team members
  </Card>

  <Card title="Be Timely" icon="clock">
    Rate while your observations are fresh
  </Card>

  <Card title="Be Honest" icon="heart">
    Accurate ratings help people grow
  </Card>
</CardGroup>