> ## Documentation Index
> Fetch the complete documentation index at: https://docs.levelset.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Approvals

> Approve or deny time off, availability changes and shift swaps for one store, and record time off yourself

Approvals is where requests about the schedule wait for a decision: time off, a change to when someone is available, and shift swaps. Each request is a card here, and a denial carries a reason.

Open **Scheduling > Approvals**. The number on the **Scheduling** menu is how many requests are waiting at the store chosen in the header. If the page shows an upgrade notice instead of requests, schedule building isn't part of your store's plan; ask your manager.

## Read the requests

The **Requests** tab holds **Time Off** and **Availability** cards. A time off card shows the person, the dates, and **Paid** when it is paid time off. An availability card shows the person's requested weekly availability, marked **Permanent** or **Temporary**. Each card is **Pending**, **Approved** or **Denied**, and a denied card shows its reason. Filter by **Type** and **Status**, and switch between **List** and **Calendar**; the calendar shows time off by week or by month and can't show availability requests. Click a card for the full request and its note; a time off card also lists the other requests that overlap its dates.

The **Shift Swaps** tab holds shift trade cards. A **Swap** shows the shift one person **Offers** and the one they **Receives**; a **House Pickup** is a person taking an open shift that belonged to no one.

## Approve or deny a request

Click **Approve** on the card. An approved time off or availability change is recorded on the request, and an approved swap moves the shifts. Approving time off leaves any shifts already on those days in place; adjust them on the [schedule](/schedule/overview). Click **Deny** to open **Deny Request**: pick a reason from your organization's list, add a **Message to employee** if you want, and confirm. Levelset doesn't send a notification for either decision. Approved and denied cards stay on the page under their status filter.

## Record time off yourself

When someone asks for time off in person, click **Add Time Off**. Pick the **Employee**, tick **All day** or set the **Start** and **End**, choose **Pending** or **Approved** under **Status**, tick **Paid time off** if it is, add a **Note (optional)**, and save. It appears on this page and on the calendar here like any other request; a pending one waits for a decision.

## Who can do what

If this page is missing for you, this table names the permission behind it.

| If you notice this                                                                                         | The permission behind it      |
| ---------------------------------------------------------------------------------------------------------- | ----------------------------- |
| **Approvals** is missing from the **Scheduling** menu, or the page says you don't have access to approvals | Scheduling > Manage Approvals |

If you're missing something here, ask whoever manages roles in your organization to turn it on.

## Common questions

<AccordionGroup>
  <Accordion title="A request is missing.">
    Check the **Status** filter, which starts on **Pending**, and the store in the header. Requests belong to one store.
  </Accordion>

  <Accordion title="The Deny Request dialog has no reasons.">
    Your organization has no denial reasons for that request type. There is no screen for adding them; contact [support@levelset.io](mailto:support@levelset.io).
  </Accordion>
</AccordionGroup>
