Welcome to Levelset
Levelset is a team performance platform that helps you track how your employees perform, manage discipline consistently, and develop your team over time.What Is Levelset?
Levelset gives you the tools to:- See how your team is performing at a glance
- Rate employees on specific positions and skills
- Track discipline with a consistent, documented process
- Manage your roster of employees and their roles
Core Features
Positional Excellence
Rate team members on how well they perform in specific positions.Position-Based Ratings
Each position (like Register, Drive-Thru, or Grill) has 5 criteria that define what good performance looks like.
1-3 Rating Scale
Simple scoring: Not Yet (1), On the Rise (2), or Crushing It (3).
Rolling Averages
Levelset calculates averages from the last 4 ratings so you see current performance, not ancient history.
Multiple Views
See ratings by employee, by position, or by who submitted them.
Discipline Tracking
Document infractions and follow a consistent progressive discipline process.Point System
Each infraction type has a point value. Points accumulate over time.
Recommended Actions
When points reach thresholds, the system tells you what action to take (verbal warning, written warning, etc.).
Complete History
Every infraction is documented with dates, details, and who submitted it.
Consistent Process
Everyone follows the same rules, so discipline is fair across the team.
Roster Management
Keep your employee list up to date.- Add new team members when they’re hired
- Update roles when people are promoted
- Track who works FOH (Front of House) vs BOH (Back of House)
- Manage active/inactive status
Organization Settings
Configure how Levelset works for your organization.- Define positions and what criteria each position is rated on
- Set up your role hierarchy (Operator, Manager, Team Lead, etc.)
- Control who can submit ratings and access discipline
- Manage who has dashboard login access
The Dashboard vs Mobile App
Levelset has two ways to access it:| Platform | Best For | Access |
|---|---|---|
| Web Dashboard | Viewing reports, managing settings, full feature access | app.levelset.io |
| Mobile App | Submitting ratings and infractions on the floor | Same URL on your phone |
Who Uses Levelset?
Levelset is designed for restaurant and service industry teams:- Operators/Owners - Full control over everything
- Directors/Managers - View reports, submit ratings, manage discipline
- Supervisors/Team Leads - Submit ratings for their team
- Trainers - Submit ratings for positions they train
Getting Help
- This documentation - Guides for every feature
- Your administrator - Questions about your organization’s setup
- [email protected] - Technical issues