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Positional Excellence

Positional Excellence lets you rate team members on how well they perform in specific positions. Use it to identify strengths, track progress, and guide development.

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How It Works

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Positions

A position is a specific job someone does, like:

• Front of House (FOH): Register, Drive-Thru, Dining Room, Drinks
• Back of House (BOH): Grill, Prep, Fries, Expeditor

Your organization defines which positions exist and what they’re called.

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Rating Criteria

Each position has 5 criteria that define what good performance looks like. For example, a Register position might be rated on:

1. Speed
2. Accuracy
3. Guest Interaction
4. Menu Knowledge
5. Payment Handling

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Rating Scale

When you rate someone, you score each criterion from 1-3:

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Viewing Ratings

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How to Access

1. Click Positional Excellence in the navigation menu
2. The dashboard shows all employees with their ratings

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What You’ll See

The main table shows:

• Employee name and role
• Average rating across all criteria
• Color indicator (red/yellow/green based on performance)

Click the arrow next to any employee to expand and see their detailed ratings.

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Switching Views

Use the tabs at the top to change what you see:

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Filtering

• Use the FOH/BOH toggle to show only front or back of house positions
• Use the search box to find specific employees
• Use position dropdowns to focus on one position

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Understanding the Colors

Ratings are color-coded to make it easy to spot performance levels at a glance:

• 🟢 Green - Crushing It (high performer)
• 🟡 Yellow - On the Rise (developing)
• 🔴 Red - Not Yet (needs attention)

The specific score thresholds for each color are configured in your organization settings.

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Rolling Averages

Levelset calculates averages based on the last 4 ratings for each position. This means:

• Recent performance is weighted more heavily
• One bad day doesn’t ruin someone’s score
• Improvement shows up quickly in the numbers

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Classic View

For a spreadsheet-style view of ratings:

1. Click Go to Classic View on the Positional Excellence page
2. Or navigate directly to /positional-excellence-classic

The classic view is great for:

• Printing for meetings
• Displaying on a screen
• Quick visual comparison across the team

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Next Steps