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How to Submit Ratings

This guide shows you how to submit positional ratings for your team members.

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Before You Start

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Who Can Submit Ratings?

Your ability to submit ratings depends on your role:
  • Leadership roles can typically rate any position
  • Supervisory roles can rate positions they oversee
  • Role mapping in settings determines exactly who can rate what
If you can’t see a position in the rating form, check with your administrator about your role permissions.

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When to Rate

Rate team members when you observe them working in a position. Good times include:
  • During or after a shift you supervised
  • After watching them handle a rush period
  • When you notice significant improvement or issues
Rate regularly! The more data points, the more accurate the averages become.

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How to Submit a Rating

1

Open the Rating Form

Access the rating form through the mobile app or by navigating to the ratings submission page.
2

Select the Position

Choose which position you’re rating from the dropdown. You’ll see a description of the position to confirm you selected the right one.
3

Select the Employee

Choose the team member you’re rating. Only employees assigned to work in that area (FOH or BOH) will appear.
4

Rate Each Criterion

For each of the 5 criteria:
  1. Read the criterion name and description
  2. Think about specific examples you observed
  3. Select your rating:
    • 1 (Not Yet) - Still developing this skill
    • 2 (On the Rise) - Making progress
    • 3 (Crushing It) - Consistently excellent
5

Submit

Review your ratings and click Submit. The rating is saved immediately.

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Rating Guidelines

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Be Consistent

Apply the same standards to everyone. A “3” should mean the same thing for every team member. Ask yourself: If two people performed identically, would I rate them the same?

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Be Specific

Base your rating on specific behaviors you observed, not general feelings about the person. Instead of: “They’re a good worker”
Think about: “Did they complete orders quickly? Were they accurate? Did they engage with guests?”

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Use the Full Scale

Don’t default to all 2s. Give 1s when performance needs work and 3s when it’s truly excellent.
  • 1 = They’re not meeting expectations yet
  • 2 = They’re doing okay, room to grow
  • 3 = They’re exceeding expectations

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Rate What You Saw

Only rate based on what you actually observed. If you didn’t see someone work in a position recently, don’t rate them.

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Common Situations

Rate what you observed. One lower rating won’t significantly impact their average because Levelset uses rolling averages of the last 4 ratings.
You can’t edit submitted ratings. If you made a significant error, contact your administrator.
Check that:
  • They’re assigned to the correct FOH/BOH area
  • They’re marked as Active in the roster
  • You’re looking at the right position
Your role may not have permission for that position. Check with your administrator about Role Mapping settings.

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What Happens After You Submit

  • The rating is saved immediately
  • It’s included in the employee’s rolling average (last 4 ratings)
  • It appears in the Positional Excellence dashboard
  • Leadership can see all submitted ratings

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Best Practices

Rate Often

Submit ratings regularly to build meaningful data over time

Be Fair

Apply the same standards to all team members

Be Timely

Rate while your observations are fresh

Be Honest

Accurate ratings help people grow