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Shift feedback is a one-question check-in the Levelset app, the phone app your team signs in to, asks each team member after they work a shift: How did this shift go? It gives every team member, not only leaders, an easy way to say how a shift went while it’s fresh. It runs on its own in an organization that uses Levelset’s scheduling, for shifts on a published schedule, including weeks published by a confirmed HotSchedules import. There is nothing to set up.

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Answer shift feedback

Ten minutes after a shift ends, the team member who worked it gets a Give shift feedback task on Home in the Levelset app, marked Shift feedback, with the shift’s date and times. A shift split into separate parts gets one task per part.
  1. Tap the task.
  2. Under How did this shift go?, pick a rating from 1 to 5. The rating is required.
  3. Add Notes if there is anything worth passing on.
  4. Tap Send feedback.
The task stays on Home until the end of the store day, which runs until 4 a.m. the next morning, store time, and then goes away whether it was answered or not.

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Common questions

The week isn’t published. A store that schedules in HotSchedules publishes a week by confirming its import; see Import the week from HotSchedules.