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The Levelset app is your store’s app on your phone. It shows your schedule, the tasks your store gives you, such as a checklist, and how you’re doing. This guide is for team members. What you see depends on your role and on what your store has set up; if something below is missing, ask a leader at your store.

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Get the app

  • iPhone or iPad: get Levelset from the App Store. The invite email links to it.
  • Android: Levelset isn’t on Google Play yet. In your phone’s browser, open app.levelset.io/download/android and sign in to the Levelset dashboard there, with Google or with your password. Then tap Download and follow How to install on the page. Anyone with a Levelset login can open it.

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Sign in the first time

You’ll get an email inviting you to the Levelset app once a leader at your store turns it on for you. Get the app as above. If you already sign in to the dashboard, no email comes: install the app and start at step 1. Then:
  1. Open the app and tap New here.
  2. Under What’s your email?, enter the email address you were invited with and tap Send me a link.
  3. Open the link from Check your email on the same phone.
  4. Under How do you want to sign in next time?, choose Continue with Google or Create a password (at least 8 characters). You can add Face ID right after.
Next time, tap Sign in. No email? Under Check your email, wait a minute and tap Didn’t get it? Resend, and check the address with a leader. If the app says Your account isn’t set up for the app yet., ask a leader to check that the app is on for you, then tap Try Again.

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Set your clock-in PIN

The app asks you to Set your clock-in PIN: the 5 or 6 digit PIN you use to clock in on the Chick-fil-A POS. It signs you in on your store’s iPad, if your store has one in Kiosk Mode, the Levelset app running on a store iPad shared by the whole store, where each person signs in with their clock-in PIN. Skip for now asks again next time you open the app.

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Your tasks

Home lists Your tasks. Tap one to do it:
  • Checklist: a list of things to do, such as the closing checklist. Tick each item as you finish it.
  • Shift feedback: after each shift, Give shift feedback asks How did this shift go? Pick 1 to 5, add Notes if there’s anything worth passing on, and tap Send feedback. See Shift feedback.

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Your schedule

Open Me, then My Schedule, for your shifts this week and next. Your schedule comes from HotSchedules: a leader imports each week, so a week shows here once it’s imported. Until this week is imported, My Schedule shows This week with every day marked Off, and the Today card on Home says This week’s schedule hasn’t come through yet. To ask for time off, ask in HotSchedules or ask a leader; the app doesn’t take time off requests.

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Goals and your profile

  • Goals shows your store’s goals for the day. Tap +1 to count something toward a goal your role can tally. See Goals.
  • Me is your profile: your ratings on each position and your schedule.
  • Search finds people, documents and forms your role can see, such as the handbook.